Many users encounter the situation of TikTok shop not showing and their shopping experience is limited. This is a situation that is considered not too rare, occurring for many reasons. When this situation occurs, the user's account cannot access TikTok shop, cannot shop, track orders, and perform order-related features.

TikTok Shop allows sellers to sell products directly on TikTok through in-feed videos, LIVE videos, and the About tab. The About section is a feature that allows customers to shop directly from the seller's or creator's account by displaying a shopping bag icon on the TikTok account's profile page. Thanks to that, customers can browse and shop for products listed by brands or creators. In this article, we will explain clearly the reasons why your TikTok shop is not showing, in addition, in part 2 we will also suggest ways to fix this problem simply and quickly.

Why TikTok Shop Not Showing

There are many reasons why TikTok shop not appears on your app, including objective and subjective reasons. Understanding each reason and knowing which one you are facing will help you fix your problem soon.

Policy Violations

One of the first reasons why you may encounter TikTok not showing is that you may have violated TikTok's policies. TikTok's policies are designed to ensure that content, products, and user activities are appropriate, ensuring a safe and positive environment for both users and sellers.

TikTok's policies include community standards for users, copyright regulations, and regulations on products for sale, advertising activities for sellers.

For accounts that violate the regulations, TikTok may restrict access to the TikTok shop and some other features of that account. So, make sure you understand TikTok's policies and community standards when joining this platform. Our articles related to TikTok's regulations that you can refer to.

TikTok Shop Prohibited Products Policy

How to Avoid Copyright Infringement on TikTok

Regional Restrictions

There are many cases where TikTok shop is suddenly not accessible, but there are some cases where the TikTok shop feature is not available on the TikTok app right from the time you open your account. This may be because some countries are not in the region where TikTok Shop is available. TikTok shop is limited to a few regions, countries outside of this limit will only be able to access TikTok without the TikTok shop feature.

Currently, TikTok Shop is available in Indonesia, Malaysia, Philippines, Singapore, Thailand, United Kingdom, United States and Vietnam.

If your current country is not on this list, then the reason why your TikTok shop is not showing is due to Regional Restrictions.

Although it may sound like there is no way to fix it if it happens for this reason, you can still find a solution in the How can you Restore Access to TikTok Shop? section below.

Disabled Feature

One subjective reason why your TikTok has the TikTok shop feature is that you may have turned off the display of this feature without knowing it, sometimes accidentally

You can check if you have turned off the display of this feature by going to the settings

Outdated App Version

One of the reasons why your TikTok shop does not appear from the beginning is that the application you are using is an old version. The TikTok shop feature was only added later, so the old versions will not have this feature. In case you use the old version of TikTok, you will not be allowed to access the TikTok shop and use the features related to it.

How to check if the current version of the app is an old version:

• Go to the App store or Play store

• Search for the TikTok app

• If an update button appears, your app is an old version

Connectivity Issues

If you suddenly cannot use the TikTok shop feature or cannot find this feature on your TikTok app, it may be due to a problem with your network connection. Sometimes a poor network connection causes problems with the loading of the app, which may cause many TikTok features to be unavailable.

• At this point, you can check your connection

• Try turning off and on the 5G network

• Check your Wifi connection

How can you Restore Access to TikTok Shop?

Appeal the violation

If you suspect that your channel may be restricted by TikTok for violating community guidelines, you can check the channel notification for violations. Some violations will be notified by TikTok to users, and you can know which one you are committing.

To fix the TikTok shop not showing, the first thing you need to do is remove the violation for your account. Seek support from the TikTok team and submit a request to remove the ban from TikTok according to our guide on How to Get Unbanned from TikTok. And remember, always follow TikTok's regulations so that your channel does not encounter any problems related to violations.

Regional Restrictions

In case you cannot access the TikTok shop because your country is not in the provided region, you can contact the support team from TikTok, they will review your opinion and consider the proposal to open tik tok shop in the new market. Because opening the TikTok shop also depends on the demand in those markets.

There is also another way for you to use TikTok shop even if your country is not provided with TikTok shop. That is to use VPN and choose the country region that supports TikTok shop. After using VPN to change the country region, you can immediately access TikTok to check if your tik tok shop feature has appeared or not. You can also delete the application and download it again in case you have changed IP but TikTok shop still does not appear.

Disabled Feature

If you accidentally or intentionally disable TikTok Shop from the settings, the platform will not show you any content or product listings related to this feature. Moreover, you will not even see any access to TikTok's shopping interface. The TikTok Shop feature is almost invisible to your profile.

Here is how you can solve this problem:

• Open your TikTok account.

• Click on the three dots in the upper right corner to open the Settings menu.

• Select “Shop” in the settings menu.

• If the TikTok Shop toggle is disabled, turn it on.

• Once you turn it on, TikTok Shop will be accessible and visible on your account.

Updating App Version

This is the fastest way to fix the TikTok shop not showing issue, just update to the latest version of TikTok and the problem will be solved quickly.

There are 2 ways to update TikTok

Method 1:

• Go to App Store or Play store

• Search for TikTok app

• Press update app

Method 2:

• On the home screen, find TikTok app

• Press and hold the app until the options appear

• Press update app

Conclusion

There are many reasons why your TikTok shop is not showing, above we have mentioned and analyzed 5 reasons very clearly. Please study carefully to be able to determine the correct cause leading to the current status of your account. We have also given specific instructions on how to fix the problem for each cause.
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